Effective Date: 11 August 2025

At Thinkoutdoors (owned and operated by Thinkorp), we want you to be completely satisfied with your purchase. If for any reason you are not, we offer the following refund policy:

1. Eligibility for Refunds

• Items must be returned within 14 days of delivery.

• Products must be unused, in their original packaging, and in the same condition as received.

• Proof of purchase (order confirmation, receipt, or payment reference) is required.

2. Non-Refundable Items

• Clearance or sale items.

• Gift cards or digital downloads.

• Products damaged due to misuse, neglect, or improper handling.

3. Refund Process

• Contact us at info@thinkoutdoors.store with your order number and reason for return.

• Once we receive and inspect the returned item, we will notify you of approval or rejection.

• Approved refunds will be processed to your original payment method:

  • Card Payments / Whish: Refund issued to the same account within 7–14 business days.

  • Cash on Delivery: Refund issued via  store credit within 7–14 business days.

4. Shipping Costs

• Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

• Original shipping fees are non-refundable.